Industrial Customer Success & Sales Specialist

Express Employment Professionals (old); Maumee (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service Representative in Maumee, OH. The role requires handling all incoming calls, providing product and technical information, and processing orders with a professional demeanor.

The position emphasizes 1–3 years of industrial customer service experience, ability to assess customer needs, and to work effectively with the purchasing and sales teams. Monday–Friday, 8 AM–5 PM, on-site role with standard office equipment familiarity.

Qualifications

• 1–3 years of industrial customer service experience required.
• Must maintain professional phone etiquette and customer-facing professionalism.
• Ability to identify customer needs and suggest appropriate products or solutions.

Responsibilities

• Handle all incoming calls for the facility with professional phone etiquette.
• Provide product and technical information to generate sales and fulfill orders.
• Determine customer requirements and recommend suitable products or options.
• Process orders, quotes, returns, and verify stock availability.
• Inform customers about pricing, terms, and delivery schedules.
• Upsell and cross-sell to increase order size and revenue.
• Maintain accurate records and assist with inventory counts.

Skills

Customer service

Phone etiquette

Sales support

Team collaboration

Tools

PC & data entry

Office software

Job description

Express Employment Professionals is seeking a Customer Service Representative in Maumee, OH. The role requires handling all incoming calls, providing product and technical information, and processing orders with a professional demeanor.

The position emphasizes 1–3 years of industrial customer service experience, ability to assess customer needs, and to work effectively with the purchasing and sales teams. Monday–Friday, 8 AM–5 PM, on-site role with standard office equipment familiarity.