Customer Experience Specialist – Industrial & Manufacturing

Werner; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Werner Electric Supply in Green Bay, WI is hiring a Customer Experience Specialist for our Industrial/Manufacturing division. You will serve as a liaison between customers and internal teams to ensure an exceptional experience.

Responsibilities include handling inquiries via phone, email, and web, managing orders, and coordinating with Sales, Pricing, Purchasing, and Operations. The role emphasizes relationship-building, product knowledge, and timely resolutions to drive customer satisfaction.

Qualifications

• 2-5 years of experience in customer service or a fast-paced office environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Establish positive customer relationships through professional communications.
• Process and manage multiple customer requests via calls, emails, and website.
• Review daily reports to manage open orders.
• Prioritize urgent requests and escalate complex issues as needed.
• Collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services.
• Recognize opportunities to suggest complementary products or upgrades.
• Establish a feedback loop with Sales and Product teams to discuss customer strategies.

Skills

Customer service

Microsoft Office

ERP systems

Job description

Werner Electric Supply in Green Bay, WI is hiring a Customer Experience Specialist for our Industrial/Manufacturing division. You will serve as a liaison between customers and internal teams to ensure an exceptional experience.

Responsibilities include handling inquiries via phone, email, and web, managing orders, and coordinating with Sales, Pricing, Purchasing, and Operations. The role emphasizes relationship-building, product knowledge, and timely resolutions to drive customer satisfaction.