Furniture Sales and Customer Service

Express Employment International (US); Maumee (OH); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Express Employment International (US) in Maumee, OH seeks an experienced Customer Support/Inside Sales to assist outside reps, process orders, and coordinate specifications.

You will handle inquiries by phone and email, maintain product knowledge, and ensure accurate pricing and timely communications from order to delivery. The role offers full-time hours in a collaborative team.

Formación

• Data entry and order processing experience.
• Strong computer and Outlook skills.
• Excellent communication and active listening.
• Excellent organizational skills with task prioritization.
• 3-5 years’ experience in customer service or sales.
• Furniture industry experience.

Responsabilidades

• Support Outside Sales Representatives.
• Assist customers and reps via phone and email with product requests.
• Manage orders from specification to delivery.
• Ensure accurate order clarification, pricing, and proforma documents.
• Provide timely product knowledge responses within 24 hours.
• Coordinate communications across offices and team members.

Conocimientos

Data entry

Customer service

Sales

Communication

Organization

Team collaboration

Herramientas

Outlook

Descripción del empleo

Maumee, OH

8A-5P

Responsibilities

• Support Outside Sales Representatives
• Properly assist in product specification and quoting
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Focus on customer relations
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between offices
• Work together as part of a team to address all inquiries
• Provide back-up to team as required
• Ensures that appropriate actions are taken to resolve customers problems and concerns

Skills & Experience

• Data entry / order processing experience
• Strong computer / Outlook skills
• Excellent communication skills including active listening
• Excellent organizational skills and the ability to prioritize tasks
• 3-5 years’ experience in customer service / sales
• Furniture experience

#3486OS