Industrial Customer Success & Quotes Specialist

Edelbrock Group; Olive Branch (MS); On-site; USD 38,000 - 48,000; Full time

Job summary

Edelbrock Group in Olive Branch, MS seeks a Customer Service Representative - Foundry Sales to act as the main service and sales-support contact for assigned accounts, ensuring accurate CRM/ERP data and timely responses. You will work closely with the National Accounts Manager and Business Development Managers to identify opportunities and maintain strong customer relationships.

The role emphasizes proactive communication, order management, and collaboration with operations and finance to meet

Qualifications

• Minimum 3 years of customer service, order management, inside sales support, or account support experience in a B2B setting.
• Experience supporting a sales organization and working directly with business customers on orders, pricing, lead times, delivery expectations, and issue resolution.
• Hands-on experience using CRM software to maintain customer information, sales activity, opportunities, follow-up actions, and account history.
• Experience with ERP and order-management systems; Oracle experience is preferred.
• Excellent verbal and written communication skills with a professional customer interface, including during escalations.
• Strong organizational skills, attention to detail, and ability to manage multiple customer priorities in a manufacturing environment.

Responsibilities

• Serve as a primary point of contact for assigned foundry, OEM, and private-label customers via phone and email.
• Collaborate with National Accounts Manager and Business Development Managers on inquiries, opportunities, and relationship management.
• Assist with RFQ and quotation processes by gathering requirements, coordinating pricing and lead times, and tracking items.
• Enter and maintain customer data in CRM and ERP systems for visibility across the sales team.
• Process and monitor orders, purchase orders, releases, changes and confirmations; provide pricing, lead times, ETAs, and shipments.
• Proactively communicate delays, schedule changes, shipment issues, or quality concerns affecting commitments.
• Coordinate with Foundry Operations, Scheduling, Engineering, Quality, Supply Chain, Shipping, and Finance to resolve issues.
• Investigate and help resolve customer complaints, returns, credits, and documentation requests; escalate when needed.

Skills

Customer service

Communication

Account management

Problem solving

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree in business or related field preferred

Tools

CRM software

ERP systems

Oracle

Microsoft Excel

Microsoft Word

Microsoft Outlook

Adobe

Job description

Edelbrock Group in Olive Branch, MS seeks a Customer Service Representative - Foundry Sales to act as the main service and sales-support contact for assigned accounts, ensuring accurate CRM/ERP data and timely responses. You will work closely with the National Accounts Manager and Business Development Managers to identify opportunities and maintain strong customer relationships.

The role emphasizes proactive communication, order management, and collaboration with operations and finance to meet