Foundry Customer Success & Sales Support

Edelbrock Group; Olive Branch, Northern (MS, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Edelbrock Group is seeking a Customer Service Representative – Foundry Sales to be the primary service and sales-support contact for assigned accounts. You will work with the National Accounts Manager and Business Development Managers to ensure responsive, accurate support from inquiry through order fulfillment and post-sale service.

In this role you will maintain customer data in CRM and ERP, process orders, coordinate pricing and lead times, and communicate production delays or issues that

Qualifications

• 3+ years in customer service or order management in a B2B manufacturing environment.
• Experience supporting a sales organization and handling orders, pricing, lead times, and issue resolution.
• Hands-on CRM experience to maintain customer data, activity, opportunities, and history.
• ERP and order-management systems experience; Oracle preferred.
• Excellent verbal and written communication with a professional customer interface.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel, Word, Outlook; able to learn multiple software apps.
• High school diploma or equivalent; degree in business preferred.
• Experience with foundry, casting, automotive OEM, engineered products, or make-to-order manufacturing preferred.

Responsibilities

• Serve as a primary point of contact for assigned foundry, OEM, and private-label customers, providing timely and professional support by phone and email.
• Partner with managers to support inquiries, account activity, opportunities, and relationship management.
• Support the RFQ and quotation process by gathering requirements, coordinating pricing and lead times, and tracking items for follow-up.
• Enter and update customer data in CRM/ERP to ensure accurate visibility for the sales team.
• Process and monitor orders, purchase orders, releases, changes, and confirmations with pricing and ETA details.
• Proactively communicate delays, schedule changes, or quality concerns affecting commitments.
• Coordinate with Operations, Scheduling, Engineering, Quality, Supply Chain, Shipping, and Finance to resolve needs.
• Investigate and resolve complaints, returns, credits, and shipping discrepancies; escalate when needed.

Skills

Customer service

Order management

Inside sales support

Account support

Communication

Problem solving

Organizational skills

CRM software

Education

High school diploma or equivalent

Associate or bachelor's degree in business or related field

Tools

Oracle

ERP systems

Excel

Word

Outlook

Adobe

Job description

The Edelbrock Group is seeking a Customer Service Representative – Foundry Sales to be the primary service and sales-support contact for assigned accounts. You will work with the National Accounts Manager and Business Development Managers to ensure responsive, accurate support from inquiry through order fulfillment and post-sale service.

In this role you will maintain customer data in CRM and ERP, process orders, coordinate pricing and lead times, and communicate production delays or issues that