Industrial Customer Service Specialist — Orders & Pricing

Alliance Tubular Holdings Llc; Freedom Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Healthcare

HSA option

Dental

Vision

Life Insurance

Dependent & Spouse Life Insurance

Long Term Disability

Critical Illness & Accident Coverage

401K plan with company match

Referral Bonus

Employee Assistance Program (EAP)

Annual college scholarship available

Tuition Reimbursement eligibility

Job summary

PTC is seeking a Customer Service Representative to bridge customers, plants, and the outside sales team. You will quote, price, and monitor orders, ensuring timely updates and accurate information across the order lifecycle.

We value precision, proactive problem-solving, and strong communication. This is a 100% in-office role at our Alliance location, with growth opportunities in a fast-paced industrial setting.

Qualifications

• High school diploma or equivalent required; post-secondary preferred.
• 1–3 years of experience in sales or customer service.
• Excellent interpersonal and written communication skills.
• Detail-oriented with strong math and data accuracy.

Responsibilities

• Provide accurate and timely pricing and basic product support to customers.
• Enter and check sales orders for accuracy.
• Enter and maintain quote records; log wins/losses and capture feedback.
• Assist outside sales with standard quoting activities and documentation.
• Deliver routine updates to the sales team regarding orders and inquiries.
• Make follow-up calls to obtain information and support sales processes.
• Assist with proposals and RFQs documentation.
• Support resolution of invoicing issues by gathering documents.
• Run reports as assigned and participate in internal meetings.

Skills

Customer Focus

Communication

Attention to Detail

Time Management

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Excel

SAP

Oracle

Job description

PTC is seeking a Customer Service Representative to bridge customers, plants, and the outside sales team. You will quote, price, and monitor orders, ensuring timely updates and accurate information across the order lifecycle.

We value precision, proactive problem-solving, and strong communication. This is a 100% in-office role at our Alliance location, with growth opportunities in a fast-paced industrial setting.