Customer Service Pro – Industrial Tools (First Shift)

PTSolutions; Plano (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

First Shift

No Weekends

Paid Holidays

Tuition Reimbursement

401(k) with Company Match

Health, Vision, Dental

Job summary

PTSolutions is seeking a Customer Service Representative in Plano, TX to act as a liaison between customers and internal teams. You will provide product information, process orders, and resolve issues with accuracy and efficiency.

We offer training on systems and products, aiming to deliver superior customer experiences. Ideal candidates are patient, detail-oriented, and able to troubleshoot with confidence.

Qualifications

• 2+ years of experience in Customer Service
• Knowledge of cutting tools

Responsibilities

• Process customer orders, changes, and returns per policy.
• Provide timely information on order status and product details.
• Respond to quotes and product information requests via phone and email.
• Resolve customer issues and follow up to ensure satisfaction.
• Collaborate with sales and internal teams to meet service goals.
• Build customer relationships and communicate current promotions.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Tools

Microsoft Outlook

Excel

Teams

Windows OS

Job description

PTSolutions is seeking a Customer Service Representative in Plano, TX to act as a liaison between customers and internal teams. You will provide product information, process orders, and resolve issues with accuracy and efficiency.

We offer training on systems and products, aiming to deliver superior customer experiences. Ideal candidates are patient, detail-oriented, and able to troubleshoot with confidence.