Customer Success Specialist - Industrial Tech (PTO & 401k)

OTC Industrial Technologies; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

PTO

Relocation assistance

Job summary

OTC Industrial Technologies in Charlotte, NC is seeking a customer-focused professional to serve as the primary contact for customers, handling inquiries, quotes and orders with accuracy and courtesy.

The role requires knowledge of electrical and automation distribution, strong communication and data-entry skills, and the ability to work independently or as part of a team. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• Associate degree or equivalent required; two years related experience may substitute.
• Experience with electrical and automation distribution preferred.
• Excellent customer service and problem-solving skills.
• Strong verbal and written communication; data entry accuracy.

Responsibilities

• Serve as primary contact for customers; process inquiries, quotes and orders.
• Maintain knowledge of SX.e and vendor portals; apply to opportunities.
• Provide trouble-shooting and resolve shipment/product issues.
• Negotiate pricing with suppliers; maintain supplier lists.

Skills

Associate degree

Electrical knowledge

Automation distribution

Customer service

Communication

Data entry

Team player

MS Office

Detail oriented

Independent worker

Education

Associate degree or equivalent

High School Diploma with related experience

Job description

OTC Industrial Technologies in Charlotte, NC is seeking a customer-focused professional to serve as the primary contact for customers, handling inquiries, quotes and orders with accuracy and courtesy.

The role requires knowledge of electrical and automation distribution, strong communication and data-entry skills, and the ability to work independently or as part of a team. Competitive hourly pay and comprehensive benefits accompany the position.