Industrial CSR: Fast-Paced Order & Customer Support

Momentum Manufacturing Group, LLC; St. Johnsbury (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

Momentum Manufacturing Group, LLC is seeking a Customer Service Specialist to provide exceptional service to internal and external customers. You will manage calls and emails, facilitate order inquiries, and collaborate with the Service and Spare Parts teams.

Ideal candidates have solid basic computer skills, strong communication, and the ability to work calmly in a busy manufacturing setting. Equal opportunity employer and accommodation per ADA.

Qualifications

• Solid computer skills: Windows, Excel, Word, Outlook and Internet.
• Ability to learn order entry, processing and inquiries.
• Strong organization and time-management with a positive attitude.
• Excellent listening and communication skills with a professional telephone manner.
• Able to work in a dynamic fast-paced environment.

Responsibilities

• Handle overall customer service activities: receive calls, process requests, answer questions, and address issues.
• Relay customer issues and feedback to the appropriate teams using established channels.

Skills

Customer service

Communication

Typing

Organizational skills

Team communication

Tools

Windows

Excel

Word

Outlook

Job description

Momentum Manufacturing Group, LLC is seeking a Customer Service Specialist to provide exceptional service to internal and external customers. You will manage calls and emails, facilitate order inquiries, and collaborate with the Service and Spare Parts teams.

Ideal candidates have solid basic computer skills, strong communication, and the ability to work calmly in a busy manufacturing setting. Equal opportunity employer and accommodation per ADA.