Industrial Air Applications Specialist - Customer Support

Flow Control Group; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Flow Control Group is seeking an Industrial Air Applications Specialist to support distributors and our internal sales team by offering product guidance and resolving technical issues with clarity. You will work with technical colleagues and QA to ensure customers have the best experience with our products.

You will log interactions in CRM, learn the competitive landscape, and assist in creating cost-effective solutions for customers while identifying opportunities for product or process

Qualifications

• Experience with MS Teams, Excel, Word & PowerPoint.
• Ability to read Imperial and Metric measurements.
• Capable of lifting 50 lbs.
• Some travel required.

Responsibilities

• Provide timely and professional support to customers via phone, email, Teams, or in person.
• Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
• Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.
• Log customer interactions, feedback, and issues in CRM.
• Learn and understand the competitive landscape.
• Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.
• Identify opportunities for product or process improvement.

Skills

MS Teams

MS Excel

MS Word

PowerPoint

Measurement reading (imperial/metric)

Hand tools usage

Physical lifting ability

Travel flexibility

Tools

Hand tools

Job description

Flow Control Group is seeking an Industrial Air Applications Specialist to support distributors and our internal sales team by offering product guidance and resolving technical issues with clarity. You will work with technical colleagues and QA to ensure customers have the best experience with our products.

You will log interactions in CRM, learn the competitive landscape, and assist in creating cost-effective solutions for customers while identifying opportunities for product or process