Application Specialist

Flow Control Group; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Flow Control Group is seeking an Industrial Air Applications Specialist to support distributors and our internal sales team by offering product guidance and resolving technical issues with clarity. You will work with technical colleagues and QA to ensure customers have the best experience with our products.

You will log interactions in CRM, learn the competitive landscape, and assist in creating cost-effective solutions for customers while identifying opportunities for product or process

Qualifications

• Experience with MS Teams, Excel, Word & PowerPoint.
• Ability to read Imperial and Metric measurements.
• Capable of lifting 50 lbs.
• Some travel required.

Responsibilities

• Provide timely and professional support to customers via phone, email, Teams, or in person.
• Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
• Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.
• Log customer interactions, feedback, and issues in CRM.
• Learn and understand the competitive landscape.
• Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.
• Identify opportunities for product or process improvement.

Skills

MS Teams

MS Excel

MS Word

PowerPoint

Measurement reading (imperial/metric)

Hand tools usage

Physical lifting ability

Travel flexibility

Tools

Hand tools

Job description

About Us

Flowstar Industrial is a trusted provider of fluid handling and process equipment solutions serving industrial customers across Canada. We specialize in pumps, valves, instrumentation, and engineered systems that help improve efficiency, reliability, and operational performance. With strong technical expertise and a commitment to customer service, Flowstar Industrial delivers tailored solutions designed to meet the demands of complex industrial applications.

Visit our website: flowstarind.ca

Responsibilities & Qualifications

Summary

We're looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you'll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You'll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products.

Responsibilities

• Provide timely and professional support to customers via phone, email, Teams, or in person.


• Troubleshoot technical issues and escalat**e** complex cases to the appropriate internal teams.


• Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.


• Log customer interactions, feedback, and issues in CRM.


• Learn and understand the competitive landscape.


• Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.


• Identify opportunities for product or process improvement.

Requirements

• Experience with Microsoft Teams, Excel, Word & PowerPoint.


• Ability to read Imperial and Metric measurements.


• Ability to use hand tools i.e., cordless drills, impact wrenches, tubing cutters, and miter saws.


• Capable of lifting 50lbs.


• Experience in the compressed air industry is a plus, but not required.


• Some travel required.

Why Build a Career with Us?

Applied System Technologies is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Everyone's an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

• Medical, Dental, and Vision coverage


• competitive 401(k) matching


• paid time off


• holidays


• parental leave


• wellness resources


• employee referral programs

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.