Industrial Accounts Customer Service Specialist

GFL Environmental Inc.; Addison (IL); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Health Savings Account with employer H

Parental leave

401(k) with employer match up to 4%

Disability insurance (short-term)

Long-term disability (employer-paid)

Mental health support/EAP

7 paid holidays annually

Job summary

GFL Environmental Inc. in Addison, IL is seeking a Customer Service Representative to support commercial and industrial clients. The role emphasizes accurate data entry, timely handling of inquiries, and maintenance of account records.

You will work with operations, sales, and field staff to resolve service issues, process payments, and manage subscriptions. Prior CS experience and strong communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Two to five years of customer service experience.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent data entry and record-keeping skills.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Environmental Inc. in Addison, IL is seeking a Customer Service Representative to support commercial and industrial clients. The role emphasizes accurate data entry, timely handling of inquiries, and maintenance of account records.

You will work with operations, sales, and field staff to resolve service issues, process payments, and manage subscriptions. Prior CS experience and strong communication skills are essential.