Customer Service Representative

GFL Environmental Inc.; Addison (IL); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Health Savings Account with employer H

Parental leave

401(k) with employer match up to 4%

Disability insurance (short-term)

Long-term disability (employer-paid)

Mental health support/EAP

7 paid holidays annually

Job summary

GFL Environmental Inc. in Addison, IL is seeking a Customer Service Representative to support commercial and industrial clients. The role emphasizes accurate data entry, timely handling of inquiries, and maintenance of account records.

You will work with operations, sales, and field staff to resolve service issues, process payments, and manage subscriptions. Prior CS experience and strong communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Two to five years of customer service experience.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent data entry and record-keeping skills.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pay: $25-$28/hour Benefits:

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Aflac
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFL’s Environmental Services division. This role focuses heavily on maintaining accurate account records, performing high-volume data entry, tracking customer information, and processing inquiries and service requests in a timely manner.

Key Responsibilities:

Provide professional customer service via phone, email, web, or in-person.

Handle incoming/outgoing calls and resolve customer inquiries and concerns.

Track customer data, enter information into system databases, and maintain account files.

Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.

Process payments, web requests, residential subscriptions, and customer refunds.

Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.

Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Requirements:

• High School Diploma or GED.
• Two (2) to five (5) years of customer service experience.

Knowledge, Skills and Abilities:

• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.

Physical/Mental Demands:

• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.