Customer Service Representative

GFL Environmental Inc.; Anoka (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Savings Account with employer

401(k) with employer match up to 4%

Supplemental health plans (Aflac)

Employer-paid life insurance

Short-term disability option

Employer-paid long-term disability

Employee Assistance Program (EAP)

7 paid holidays

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative to support commercial and industrial clients within Environmental Services.

You will maintain accurate account records, perform high-volume data entry, track customer information, and process inquiries and service requests in a timely manner. Ideal candidates have 2–5 years of customer service experience and strong skills in MS Outlook, Word, and Excel.

Qualifications

• HS diploma or GED required.
• 2–5 years of customer service experience.
• Proficiency in MS Outlook, Word and Excel.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Skills

Customer Service

Data Entry

Communication

Organization

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• 401(k) with an employer match up to 4%
• Supplemental health plans through Aflac
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Pay: $20-$28/hour Based on Experience

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Aflac
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFL’s Environmental Services division. This role focuses heavily on maintaining accurate account records, performing high-volume data entry, tracking customer information, and processing inquiries and service requests in a timely manner.

Key Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Requirements

• High School Diploma or GED.
• Two (2) to five (5) years of customer service experience.

Knowledge, Skills And Abilities

• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.