Inside Account Representative

GFL Industries; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO 15 days

Medical insurance with HSA

401(k) with company match

Paid holidays

Employee Assistance Program

Job summary

GFL Environmental is hiring an Inside Account Representative in Kansas City, MO to drive inbound and outbound calls for the Commercial and Industrial lines. You will nurture relationships with existing customers, develop new business, and coordinate with the sales team to close opportunities.

The role emphasizes accuracy, follow-through, and a strong work ethic within a team-oriented environment. Ideal candidates will have 1+ year of sales or customer service experience, proficiency with MS

Qualifications

• High School diploma or GED is required.
• 1+ years in sales or customer service is expected.

Responsibilities

• Acquire new revenue growth by outbound calls to new B2B prospects for commercial/industrial customers.
• Respond to inbound calls to close a high percentage of business and coordinate with the sales team as needed.
• Complete all paperwork and reports.
• Develop knowledge of services, pricing, and offers to existing customers.
• Maintain prospecting and retention databases and document all activities.
• Achieve monthly growth quota and meet activity standards.

Skills

Lead generation

Closing skills

Communication

Teamwork / self-starter

Analytical / detail-oriented

Time management

Safety adherence

Education

High School diploma or GED

Tools

Microsoft Office

Job description

The Inside Account Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business.

At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

15 days of paid time off4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.401(k) with an employer matchPaid holidaysEmployee Assistance Program with free counseling services.

Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

• Acquire new revenue growth by generating outbound calls within existing services areas to new B2B prospects for permanent commercial and industrial customers
• Effectively respond to inbound calls to close high percentage of business and drive price and term. Contact the appropriate sales representative to flip the opportunity if unable to close on permanent business
• Complete all required paperwork and other miscellaneous reports
• Develop and maintain a thorough knowledge of the company's available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers
• Utilize prospecting and retention customer database while scheduling and documenting all activities.
• Daily phone blocking to achieve required activity standards
• Responsible for achieving and/or exceeding monthly growth quota
• Performs other job-related duties as assigned

Qualifications:Required

• High School diploma or GED.
• One (1) or more years of sales and/or customer service experience

Microsoft Office experienceKnowledge, Skills & Abilities:

• Ability to generate and manage leads, opportunities and contract negotiations
• Effective influential, selling, and closing skills
• Ability to communicate effectively with internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Ability to exert muscle force to lift, push, pull or carry objects
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
• Ability to make simple and repeated movements of the fingers, hands, and wrists
• Knowledge of proper lifting techniques
• Ability to follow all company safety policies and procedures

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.