Customer Support & Sales Assistant, Waste Services

GFL Industries; Kendallville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

GFL Industries in Kendallville, IN is seeking a Customer Service Representative to sell and promote solid waste services by handling calls and assisting customers in a professional manner.

You will support outside sales with appointments, quotations, and tracking, while maintaining files and ensuring timely responses. The role emphasizes data accuracy, payment processing, and elevated customer communication.

Qualifications

• High school diploma or GED required.
• 1–2 years in a customer service call center.
• Strong communication and data-entry abilities.

Responsibilities

• Provide excellent customer service via in person, phone, email, or web.
• Handle inquiries, resolve complaints, and document outcomes.
• Enter and track customer data in the database and systems.
• Process payments and generate invoices as needed.
• Assist outside sales with appointments and quotations.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Microsoft Word

Excel

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Industries in Kendallville, IN is seeking a Customer Service Representative to sell and promote solid waste services by handling calls and assisting customers in a professional manner.

You will support outside sales with appointments, quotations, and tracking, while maintaining files and ensuring timely responses. The role emphasizes data accuracy, payment processing, and elevated customer communication.