Indigo Printing Field Technician — On-Site Support

Hewlett Packard Co.; Illinois; On-site; USD 60,000 - 90,000; Full time

Job summary

Hewlett Packard Co. is seeking a Field Service Technician for HP Indigo Digital Printing presses in the Illinois area. You will travel to customer sites, perform on-site installation, diagnostics, repairs, and preventive maintenance, ensuring printing solutions operate at peak performance.

You’ll train customers on color management and proper usage, document service actions, and escalate issues per HP standards. A valid driver's license and ability to lift and move equipment are required.

Qualifications

• High School Diploma or GED with demonstrated competence or equivalent work experience.
• 4–6 years in field service, technical support, or printing press repair.
• Strong communication and problem-solving abilities.
• Ability to work independently and under pressure.

Responsibilities

• Install & Configure HP Indigo presses, including hardware, software, and network components.
• Maintain & Repair by performing preventive maintenance and troubleshooting mechanical, electrical, and software issues.
• Provide Customer Training on usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent potential issues before they impact operations.
• Communicate with customers, provide clear updates, and maintain high satisfaction levels.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Electronic troubleshooting

Digital printing press tech

Computer networking

Communication skills

Independence under pressure

Education

High School Diploma

GED or higher secondary education

Tools

HP Indigo knowledge

Hardware integration

Software configuration

Color management

Job description

Hewlett Packard Co. is seeking a Field Service Technician for HP Indigo Digital Printing presses in the Illinois area. You will travel to customer sites, perform on-site installation, diagnostics, repairs, and preventive maintenance, ensuring printing solutions operate at peak performance.

You’ll train customers on color management and proper usage, document service actions, and escalate issues per HP standards. A valid driver's license and ability to lift and move equipment are required.