Indiana EFT Payments Processor - Child Support Specialist

State of Indiana; Indianapolis (IN); Vor Ort; USD 35.000 - 43.000; Vollzeit

Benefits dieser Stelle

Medical plans

Wellness rewards

Health savings account

Pension plans

Leave policies

Education reimbursement

Life insurance

LinkedIn Learning access

Free parking

Zusammenfassung

State of Indiana is hiring an Electronic Funds Transfer Processor to review, research, and accurately enter child support payments from non-custodial parents, employers, and intergovernment agencies. You will resolve payments for internal and external partners and support the Employer Hotline.

This onsite role is at the Indiana Government Center in Indianapolis, with a salary starting at $39,000 and a comprehensive benefits package.

Qualifikationen

• Excellent customer service skills are essential.
• Reliable with an excellent attendance record.
• Hard working and highly productive.
• Maintain high level of accuracy.
• Ability to make decisions and solve problems while maintaining confidentiality.
• Knowledge of basic to intermediate PC operations and Microsoft Office.
• Works independently and presents a professional image.
• Self-motivated and detail-oriented.
• Ability to meet deadlines and work flexibly as a team.
• Strong written and oral communication; follow direction.

Aufgaben

• Field calls from the EFT Employer Hotline and emails from the unit box to assist employers and county partners with EFT questions.
• Process and research payments through the Fairfax system to support the child support system.
• Learn employer online payment system and upcoming portal to assist callers and stakeholders.
• Maintain knowledge of legacy ISETS and upcoming modernization.
• Research payments to achieve resolution while complying with policies.
• Assist with payment processing applications and documentation.
• Support reports for payment resolution and related tasks.

Kenntnisse

Customer service

Attendance

Productivity

Accuracy

Decision making

Microsoft Office

Independent work

Self-motivated

Deadlines

Team player

Communication

Follow directions

Accommodation flexible

Jobbeschreibung

State of Indiana is hiring an Electronic Funds Transfer Processor to review, research, and accurately enter child support payments from non-custodial parents, employers, and intergovernment agencies. You will resolve payments for internal and external partners and support the Employer Hotline.

This onsite role is at the Indiana Government Center in Indianapolis, with a salary starting at $39,000 and a comprehensive benefits package.