Employer Support & Data Coordinator

Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plan options

Paid leave benefits

Education reimbursement

Job summary

State of Indiana's Department of Child Services invites applications for an Employer Maintenance Unit role at the Indiana Government Center in Indianapolis. The position focuses on accurate employer records and responsive customer service for employers involved with child support systems.

On-site role offering a strong benefits package, including health plans, paid leave, and loan forgiveness eligibility. A degree is not required; high school diploma and reliability are emphasized.

Qualifications

• High school diploma required or equivalent.
• Excellent attendance record and reliability.
• Ability to keep information confidential and work with sensitive data.
• Proficient with Microsoft Office products (Outlook, Word, Excel).
• Work independently and present a professional image.
• Detail oriented with strong organizational skills.

Responsibilities

• Answer EMU ACD phone line courteously and professionally, update data, provide support to callers.
• Respond to emails and faxes for EMU helpdesk with proper etiquette.
• Research ISETS data, update employer info, and communicate data to employers.
• Coordinate with county prosecutor staff to add/update employer info.
• Provide training to employers and county caseworkers on policy and procedures.
• Run reports to identify and update employer data and addresses.

Skills

High school diploma

Excellent attendance

Confidentiality

Microsoft Office

Independent worker

Detail oriented

Time management

Tools

Microsoft Office

Job description

State of Indiana's Department of Child Services invites applications for an Employer Maintenance Unit role at the Indiana Government Center in Indianapolis. The position focuses on accurate employer records and responsive customer service for employers involved with child support systems.

On-site role offering a strong benefits package, including health plans, paid leave, and loan forgiveness eligibility. A degree is not required; high school diploma and reliability are emphasized.