Research and Recovery Accountant

State of Indiana; Indianapolis (IN); Vor Ort; USD 35.000 - 43.000; Vollzeit

Benefits dieser Stelle

Medical plan options

Wellness rewards

Health savings account

Pension options

Leave policies

Education Reimbursement

LinkedIn Learning access

Zusammenfassung

The State of Indiana, Department Of Child Services in Indianapolis, is seeking a Research and Recovery Accountant to support the Child Support Bureau by investigating payment irregularities and assisting with system modernization. This onsite role focuses on ensuring accuracy and integrity of payment processing and recovering debts.

Key duties include monitoring holds, verifying payments, processing adjustments, and collaborating with internal staff and county offices to improve fraud prevention

Qualifikationen

• High school diploma or equivalent required.
• 2–4 years of experience in accounting, bookkeeping, cash handling, or payment processing.
• Experience working with financial systems, data entry platforms, or case-management systems.
• Strong attention to detail with the ability to enter and review financial information accurately.
• Ability to research payment issues and interpret supporting documentation.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and professionally with internal partners and external stakeholders.
• Proficiency with basic computer applications, including email, spreadsheets, and data entry software.

Aufgaben

• Develop and maintain a thorough understanding of the current child support enforcement system (ISETS) to support ongoing and future modernization efforts.
• Investigate potential fraudulent credit or debit card transactions, identify red flags, place appropriate holds, and monitor for chargeback notifications. Recommend improvements to fraud prevention practices and contribute to updated procedures.
• Monitor and track all payment and account-level holds, ensuring timely review, resolution, or release.
• Verify payment authenticity by confirming cardholder identity through email, phone calls, or written communication.
• Process fund adjustments related to chargebacks, invoice losses, and repayment requests. Prepare and send repayment correspondence when needed.
• Manage account access functions—including opening, closing, and placing holds—for internal staff, county offices, and INSCCU, using advanced system permissions.
• Conduct outreach and implement recovery strategies to collect outstanding debts owed to CSB.

Kenntnisse

Attention to detail

Analytical thinking

Communication

Data entry

Payment processing

Financial systems experience

Tools

Spreadsheets

Data entry software

Email

Jobbeschreibung

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Department Of Child Services

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department Of Child Services Helps Children Who Are Victims Of Abuse Or Neglect And Strengthens Families Through Services That Focus On Family Support And Preservation. We Pursue Permanency For Children And Families Through Reunification, Guardianship, And Adoption. Our Services Also Encompass Foster Care, Child Support, And Transitional Support For Those Adjusting To Adulthood. Our Culture Is Built Upon Our MVP Foundation

Mission

Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision

Every child in Indiana thrives in a safe, loving, forever home.

Purpose

Ignite hope. Cultivate joy.

Role Overview

The Research and Recovery Accountant supports the Child Support Bureau (CSB) by investigating payment irregularities, preventing fraud, managing account access functions, and assisting with system modernization efforts. This role ensures the accuracy and integrity of child support payment processing and supports recovery efforts for outstanding debts owed to CSB. The position requires strong analytical ability, sound judgment, and a high level of accuracy.

This is an onsite role at the Indiana Government Center in Indianapolis, Indiana.

Salary

The salary for this position traditionally starts at $39,000.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

The essential functions of this role are:

• Develop and maintain a thorough understanding of the current child support enforcement system (ISETS) to support ongoing and future modernization efforts.
• Investigate potential fraudulent credit or debit card transactions, identify red flags, place appropriate holds, and monitor for chargeback notifications. Recommend improvements to fraud prevention practices and contribute to updated procedures.
• Monitor and track all payment and account-level holds, ensuring timely review, resolution, or release.
• Verify payment authenticity by confirming cardholder identity through email, phone calls, or written communication.
• Process fund adjustments related to chargebacks, invoice losses, and repayment requests. Prepare and send repayment correspondence when needed.
• Manage account access functions—including opening, closing, and placing holds—for internal staff, county offices, and INSCCU, using advanced system permissions.
• Conduct outreach and implement recovery strategies to collect outstanding debts owed to CSB.

Minimum Qualifications

What You’ll Need for Success:

• High school diploma or equivalent required.
• Two to four years of experience in accounting, bookkeeping, cash handling, or payment processing.
• Experience working with financial systems, data entry platforms, or case‑management systems.
• Strong attention to detail with the ability to enter and review financial information accurately.
• Ability to research payment issues and interpret supporting documentation.
• Strong analytical and problem‑solving skills.
• Ability to communicate clearly and professionally with internal partners and external stakeholders.
• Proficiency with basic computer applications, including email, spreadsheets, and data entry software.

Additional Skills

• Strong organizational skills with the ability to prioritize work and manage time effectively.
• Ability to apply critical thinking to resolve payment discrepancies or incomplete information.
• Commitment to producing accurate, high‑quality work while meeting deadlines.
• Ability to work independently and collaboratively within a team environment.
• Ability to perform essential functions with or without reasonable accommodation.

A Degree Is Not Required.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .