Electronic Funds Transfer Processor
State of Indiana
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Benefits offered by this job
Job summary
State of Indiana is hiring an Electronic Funds Transfer Processor to review, research, and accurately enter child support payments from non-custodial parents, employers, and intergovernment agencies. You will resolve payments for internal and external partners and support the Employer Hotline.
This onsite role is at the Indiana Government Center in Indianapolis, with a salary starting at $39,000 and a comprehensive benefits package.
Qualifications
- Excellent customer service skills are essential.
- Reliable with an excellent attendance record.
- Hard working and highly productive.
- Maintain high level of accuracy.
- Ability to make decisions and solve problems while maintaining confidentiality.
- Knowledge of basic to intermediate PC operations and Microsoft Office.
- Works independently and presents a professional image.
- Self-motivated and detail-oriented.
- Ability to meet deadlines and work flexibly as a team.
- Strong written and oral communication; follow direction.
Responsibilities
- Field calls from the EFT Employer Hotline and emails from the unit box to assist employers and county partners with EFT questions.
- Process and research payments through the Fairfax system to support the child support system.
- Learn employer online payment system and upcoming portal to assist callers and stakeholders.
- Maintain knowledge of legacy ISETS and upcoming modernization.
- Research payments to achieve resolution while complying with policies.
- Assist with payment processing applications and documentation.
- Support reports for payment resolution and related tasks.
Skills
Job description
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!
The Department Of Child Services Helps Children Who Are Victims Of Abuse Or Neglect And Strengthens Families Through Services That Focus On Family Support And Preservation. We Pursue Permanency For Children And Families Through Reunification, Guardianship, And Adoption. Our Services Also Encompass Foster Care, Child Support, And Transitional Support For Those Adjusting To Adulthood. Our Culture Is Built Upon Our MVP Foundation
Champion Indiana’s future by protecting children and strengthening families with compassion and determination.
Every child in Indiana thrives in a safe, loving, forever home.
Ignite hope. Cultivate joy.
The Electronic Funds Transfer Processor reviews, researches, and accurately enters child support payments from non-custodial parents, employers, and intergovernment agencies. You will research and resolve payments for internal and external partners. You will also suppot the Employer Hotline by receiving, assessing, and responding to employer access, resets, and payment.
This is an onsite role at the Indiana Government Center in Indianapolis, Indiana.
The salary for this position traditionally starts at $39,000.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
The essential functions of this role are as follows:
- Field calls from the EFT Employer Hotline and emails from the unit email box to assist employers and our county partners with questions and issues pertaining to EFT payments .
- Process and research payments through the Fairfax system to support smooth processing through the state's child support system.
- Gain full understanding of the existing employer online payment system, as well as the upcoming portal in order to assist callers and other child support stakeholders.
- Gain and maintain robust knowledge of the legacy child support enforcement system (ISETS) and the developing system modernization.
- Maintain knowledge concerning all areas of payment processing and applications to successfully research payments to resolution.
- Maintain knowledge of all policies and procedures concerning regular child support and annual support fee payment processing.
- Maintain knowledge of the image storage application for INSCCU images used in researching.
- Apply child support laws and the income withholding statute.
- Work reports for payment resolution and possible other areas.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Individuals in this role should minimally be able to articulate or demonstrate the following:
- Excellent customer service skills are essential.
- Reliable and dependable with an excellent attendance record.
- Hard working and highly productive.
- Maintain high level of accuracy.
- Ability to make decisions, solve problems, and maintain confidentiality.
- Knowledge of basic to intermediate personal computer operations and Microsoft office products.
- Works independently and portrays a professional image.
- Self-motivated and detail-oriented.
- Ability to meet deadlines.
- Flexible and a team player.
- Strong communcation skills, written and oral.
- Ability to follow direction.
- Ability to perform essential functions with or without reasonable accommodation.
This role may be utilized in a supervisory capacity based on agency needs.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .
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