Electronic Funds Transfer Processor

Indiana; Indianapolis (IN); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Wellness Rewards Program

Health Savings Account

457(b) Deferred compensation

Pension plans

Job summary

The State of Indiana’s Department of Child Services seeks an Electronic Funds Transfer Processor to review, research, and accurately enter child support payments from non-custodial parents, employers, and intergovernment agencies. This onsite role in Indianapolis supports internal and external partners and the employer hotline with payment inquiries.

The salary starts at $39,000 and may commensurate with education and experience.

Qualifications

• Excellent customer service skills are essential.
• Reliable and dependable with an excellent attendance record.
• Maintain high level of accuracy and confidentiality.
• Ability to meet deadlines and work independently.
• Strong written and oral communication; proficient in MS Office.

Responsibilities

• Field calls from EFT Employer Hotline and emails to assist employers and county partners with questions about EFT payments.
• Process and research payments through the Fairfax system to support payroll and child support administration.
• Assist callers with employer online payment systems and portals.
• Maintain knowledge of policies, procedures, and payment processing workflows.
• Support the daily reporting and resolution tasks related to payments.

Skills

Customer service

Attendance

Accuracy

Confidentiality

Microsoft Office

Independent

Deadline-driven

Team player

Communication (written and oral)

Follow directions

Problem solving

Tools

MS Office

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon ourMVPfoundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision: Every child in Indiana thrives in a safe, loving, forever home.

Role Overview:

The Electronic Funds Transfer Processor reviews, researches, and accurately enters child support payments from non-custodial parents, employers, and intergovernment agencies. You will research and resolve payments for internal and external partners. You will also suppot the Employer Hotline by receiving, assessing, and responding to employer access, resets, and payment.

This is an onsite role at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at$39,000.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

Key outcomes for this role are:

• Field calls from the EFT Employer Hotline and emails from the unit email box to assist employers and our county partners with questions and issues pertaining to EFT payments .
• Process and research payments through the Fairfax system to support smooth processing through the state's child support system.
• Gain full understanding of the existing employer online payment system, as well as the upcoming portal in order to assist callers and other child support stakeholders• Gain and maintain robust knowledge of the legacy child support enforcement system (ISETS) and the developing system modernization.
• Maintain knowledge concerning all areas of payment processing and applications to successfully research payments to resolution.
• Maintain knowledge of all policies and procedures concerning regular child support and annual support fee payment processing.
• Maintain knowledge of the image storage application for INSCCU images used in researching.
• Apply child support laws and the income withholding statute.
• Work reports for payment resolution and possible other areas.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Excellent customer service skills are essential.
• Reliable and dependable with an excellent attendance record.
• Hard working and highly productive.
• Maintain high level of accuracy.
• Ability to make decisions, solve problems, and maintain confidentiality.
• Knowledge of basic to intermediate personal computer operations and Microsoft office products.
• Works independently and portrays a professional image.
• Self-motivated and detail-oriented.
• Ability to meet deadlines.
• Flexible and a team player.
• Strong communcation skills, written and oral.
• Ability to follow direction.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.

Supervisorial Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .