Independent Living Support Broker

Community Horizons; Appleton (WI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Semi-remote work environment

Mileage reimbursement

Paid time off

Weekends and holidays off

Supportive, mission-driven team

401(k) matching

Flexible schedule

Paid training

Job summary

Community Horizons seeks a dedicated Support Broker to empower individuals to live independently in their homes and communities across Wisconsin. You’ll recruit and guide families to assemble strong care teams, assisting with onboarding, scheduling, and ongoing coaching to ensure dignified, person-centered support.

You will mentor clients in employer responsibilities, navigate EVV and Medicaid processes, and advocate for preferences and independence while maintaining detailed case notes and

Qualifications

• Healthcare recruiting experience required.
• 5+ years supporting individuals with disabilities or the frail elderly.
• Strong organization and communication skills.
• Passion for person-centered support and advocacy.
• Experience with self-directed or long-term care programs (a plus).
• A valid driver’s license and reliable transportation.

Responsibilities

• Attend referral meetings and conduct in-home visits with members and families.
• Help individuals recruit, screen, and hire their own caregivers or nurses.
• Support members through interviews, onboarding, and retaining quality staff.
• Mentor members on how to be successful employers, including managing schedules, communication, and staff expectations.
• Guide individuals through scheduling, timecards, and Electronic Visit Verification (EVV) systems.
• Assist members with Medicaid renewals, benefit applications, and navigating public assistance programs.
• Help individuals understand and navigate complex healthcare and long-term care systems.
• Maintain documentation and case notes while providing ongoing mentoring and support.
• Advocate for the individual’s voice, preferences, and independence in every step of the process.
• Your work ensures that people can remain in their homes, stay connected to their communities, and maintain control over their lives.

Skills

Healthcare recruiting

Organization skills

Communication skills

Advocacy

Self-directed care programs

Job description

Community Horizons seeks a dedicated Support Broker to empower individuals to live independently in their homes and communities across Wisconsin. You’ll recruit and guide families to assemble strong care teams, assisting with onboarding, scheduling, and ongoing coaching to ensure dignified, person-centered support.

You will mentor clients in employer responsibilities, navigate EVV and Medicaid processes, and advocate for preferences and independence while maintaining detailed case notes and