Incoming Service Center Operations Specialist

Blue Cross and Blue Shield of Minnesota; Eagan (MN); On-site; USD 34,000 - 48,000; Full time

Job summary

Blue Cross And Blue Shield Of Minnesota is seeking an Incoming Service Center Operations Specialist to handle mail, imaging, and records across the organization. You will ensure timely processing and secure handling of documents in a fast-paced environment.

This role requires attention to detail, the ability to work with scanning and workflow systems, and collaboration with internal teams to maintain accuracy and service standards.

Qualifications

• 1+ years of related work experience.
• High school diploma (or equivalent).
• Must be able to bend and lift up to 40 lbs, and perform repetitive motions in an office setting.

Responsibilities

• Receive, sort, process, and distribute incoming mail and packages (USPS, courier, interoffice).
• Manage internal mail operations and delivery routes and tracking.
• Prepare, scan, image, and route documents through document management/workflow systems.
• Validate, classify, index, and capture document data for accurate routing and record management.
• Monitor shared mailboxes and process electronic submissions per procedures.

Skills

1+ years experience

Mailroom operations

Education

High school diploma

Job description

About Blue Cross And Blue Shield Of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Incoming Service Center Operations Specialist is responsible for the processing, imaging, routing, distribution, and retention of incoming and outgoing mail, correspondence, claims, applications, and other business-critical documents. Ensures the accurate and timely flow of information through mail services, document management, data capture, quality review, and workflow activities in accordance with established policies, regulatory requirements, and service standards. Supports Incoming Service Center operations by performing mailroom, imaging, records management, research, and production support activities while collaborating with internal business partners to deliver efficient and secure information processing.

What You’ll Do

• Receive, sort, process, and distribute incoming mail, correspondence, packages, and special handling items, including USPS, courier, certified, and interoffice mail.
• Manage internal mail operations and delivery routes, including package tracking and distribution systems.
• Prepare, scan, image, and route paper and electronic documents through document management and workflow systems.
• Validate, classify, index, and capture document data to ensure accurate routing, record management, and processing.
• Monitor shared mailboxes and process electronic submissions in accordance with established procedures and service standards.

How You’ll Do It

• Research and resolve missing, incomplete, misrouted, or exception mail and document items.
• Process claims attachments, appeals, enrollment forms, correspondence, and other supporting documentation.
• Reconcile daily work volumes, production reports, and operational processing metrics.
• Troubleshoot equipment, software, and postage-related issues and coordinate resolution as needed.
• Maintain quality, productivity, and service standards while supporting process improvement initiatives and special projects.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned

Required Skills & Experience

• 1+ years of related work experience
• High school diploma (or equivalent)
• Must be able to: Bend and stoop. Perform motions of the wrists, hands, and/or fingers (i.e. typing, grasping, or gripping) at a computer station in an office environment. Occasionally lift and transfer up to 40 lbs. Frequent pushing and pulling of freight up to 500 lbs. on a dolly or cart, without mechanical aid. Reach and lift (up to 5 lbs) above shoulder.
• Repetitive motion required.
• Safely walk and stand for extended periods of time.

Preferred Skills & Experience

• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
• Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
• Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
• Customer service and support experience.
• Experience working with shipping vendors to establish service and resolve issues.
• Highly detail oriented with a quality focus.
• Data entry experience.

Physical Requirements