Mailroom Associate

Spsnorthamerica; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career Growth opportunities

Learning & Development programs

Benefit Offerings including health, insurance, and retirement plans

Job summary

Spsnorthamerica is seeking a detail-oriented Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role ensures smooth mail handling and document services within the business service center.

The ideal candidate should be organized, customer-focused, and capable of managing multiple operational tasks effectively. Responsibilities include mail processing, shipping, and providing outstanding service to corporate employees and clients.

Qualifications

• 2+ years of experience in office services, mailroom, logistics, or customer service roles preferred.
• Working knowledge of shipping/receiving procedures and tracking systems preferred.
• Ability to lift or move packages up to 40 lbs.

Responsibilities

• Receive inbound mail and packages and input details into systems.
• Sort and distribute mail and packages to personnel.
• Manage outgoing mail and shipping transactions.
• Deliver exceptional customer service across all forms of communication.

Skills

Strong verbal and written communication skills

Excellent customer service orientation

Strong organizational and multitasking skills

Basic computer proficiency

Education

High School Diploma or equivalent

Tools

Multifunction devices (MFDs)

Job description

SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.

The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.

Job Overview

The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.

This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

• Receive inbound mail and packages and input details into chain-of-custody systems
• Sort and distribute mail and packages to company personnel
• Manage outgoing mail and shipping transactions
• Notify employees upon receipt of deliveries
• Serve as point of contact for mail and package inquiries

Document & Business Service Center Support

• Perform scanning, imaging, and light copy/print services
• Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
• Maintain the Business Service Center in a clean and organized manner

Office & Facilities Support

• Assist with meeting room and conference room setups
• Support office moves within assigned facilities
• Perform light maintenance and cleaning duties as needed

Customer Service & Operational Excellence

• Deliver 5-star customer service across all forms of communication
• Build professional relationships with employees and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Proactively seek additional work during downtime
• Train backup personnel and provide guidance on procedures and policies
• Identify and respond to additional operational support needs

What We’re Looking For

Required

• High School Diploma or equivalent
• Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
• Strong verbal and written communication skills
• Excellent customer service orientation
• Strong organizational and multitasking skills
• Basic computer proficiency and ability to learn new systems

Preferred

• 2+ years of experience in office services, mailroom, logistics, or customer service roles
• Working knowledge of multifunction devices (MFDs)
• Experience with shipping/receiving procedures and tracking systems

Competencies

• Strong communication skills
• Customer-first mindset with service excellence focus
• Attention to detail and operational accuracy
• Ability to multitask and prioritize effectively
• Independent work capability with strong accountability
• Problem-solving and analytical thinking
• Team-oriented with strong collaboration skills

Physical Requirements

• Ability to lift or move packages up to 40 lbs. or more frequently
• Ability to move materials using a wheeled cart with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office equipment

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.