Mail/Copy Center Specialist

ViziRecruiter,LLC.; Springfield, Northern (IL, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Horace Mann is seeking a dependable Mail/Copy Center Specialist to support mail, print, and document production operations. The role ensures timely, accurate, and cost-efficient processing of mailings and shipping while maintaining high-volume equipment.

The ideal candidate thrives in a fast-paced setting, enjoys hands-on work, and delivers high-quality service to internal partners across the organization.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Microsoft Word and Excel.
• Ability to match records, transfer information accurately, and maintain document integrity.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.

Responsibilities

• Mail & Print Operations: consult with business units for efficient mailings and postage processing, fulfill Marketing Portal orders, and prepare items for pre-sort mailing services.
• Equipment Operation & Maintenance: operate and maintain copy/print equipment and postage meters, monitor performance, coordinate maintenance.
• Reporting & Administrative Support: provide postage reporting and create reports in Excel/Word, monitor mail/print volume trends, assist budgeting with operational data.
• Customer Service & Operational Excellence: support internal partners with accurate processing and identify efficiency improvements.

Skills

Attention to detail

Data accuracy

Reporting

Record matching

Education

High School Diploma or GED

2-3 years mail operations experience

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.

Overview

Horace Mann is seeking a dependable and detail-oriented Mail/Copy Center Specialist to support critical mail, print, and document production operations. This role is responsible for ensuring timely, accurate, and cost-effective processing of company mailings, print requests, and shipping activities while maintaining high-volume production equipment.

The ideal candidate thrives in a fast-paced environment, enjoys hands-on work, and takes pride in delivering high-quality service to internal business partners across the organization.

Responsibilities

Mail & Print Operations

• Consult with business units to identify the most efficient and cost-effective solutions for large mailings, printing projects, and postage processing.
• Receive and fulfill Marketing Portal orders, including printing, packaging, and shipping materials using FedEx services while determining the most appropriate shipping method.
• Process Contact Center and Underwriting requests by printing, assembling, metering, and mailing required documents.
• Process electronic Add Car requests, meter mail, and prepare items for pre-sort mailing services.
• Ensure all mail and print requests are completed accurately and within established service standards.

Equipment Operation & Maintenance

• Operate and maintain Copy Center and Mail Center equipment, including:
• High-speed color and black-and-white printers
• Commercial cutters
• Commercial hole punch equipment
• Commercial folders
• Mail inserters
• Postage meters
• Monitor equipment performance and coordinate maintenance or repairs as needed to minimize downtime.

Reporting & Administrative Support

• Provide Financial Reporting with postage allocation information for postage meters and pre-sort mailing expenses.
• Create and maintain reports using Microsoft Office applications, including Excel and Word.
• Monitor, track, and report mail and print volume trends to management.
• Assist with budgeting activities by providing operational data and reporting insights.

Customer Service & Operational Excellence

• Provide exceptional support to internal business partners by ensuring requests are completed accurately and efficiently.
• Maintain accuracy when matching records, processing documents, and handling sensitive business materials.
• Identify opportunities for process improvements that increase efficiency and reduce costs.

Requirements

Required

• High School Diploma or GED.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Microsoft Word and Excel.
• Ability to match records, transfer information accurately, and maintain document integrity.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.

Preferred

• 2-3 years of practical experience in mail operations, printing, scanning, inserting, or document production environments.
• Proven knowledge of printers, inserters, postage meter equipment, and related mailroom technologies.
• Experience working in a high-volume print and mail processing environment.

Additional Information

• Demanding office environment with significant daily production activity.
• Very limited travel, primarily to local post office locations and occasional training sites.
• Must maintain an acceptable driving record (Motor Vehicle Record checked annually).