Incident Response Lead for Product & Engineering

Anthropic Limited; Dublin (CA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Anthropic Limited is seeking an Incident Response Manager to serve as the operational backbone for handling incidents. You will ensure the right people and information are in the room to prevent gaps and miscommunication during critical events.

You will build the incident response program, act as on-call commander, manage communications, and collaborate with engineering, legal, security, and GTM to improve resilience and incident handling across the organization.

Qualifications

• 5+ years of incident management experience.
• Built or significantly shaped an incident response program.
• Strong ownership and independence under pressure.
• Comfortable with undefined processes and ambiguity.
• Proven cross-functional collaboration with engineering, security, legal, GTM, and leadership.
• Blameless mindset focused on systemic improvement.
• Experience with cloud infrastructure incidents and distributed systems.

Responsibilities

• Build the incident response management function with processes, tooling, and standards.
• Serve as on-call incident commander across stakeholders during incidents.
• Engage the right people at the right time during fast-moving incidents.
• Own incident communications end-to-end for internal and external channels.
• Participate in blameless post-incident reviews and remediation follow-ups.
• Partner with engineering to develop scalable incident policies and escalation.
• Collaborate with engineering, product, security, legal, and GTM teams to improve detection and response.

Skills

Incident management

Cross-functional collaboration

Decision making under pressure

Ownership mindset

Communication under pressure

Analytical mindset

Blameless culture

Tools

Monitoring tools

Logs analysis

Distributed systems

Job description

Anthropic Limited is seeking an Incident Response Manager to serve as the operational backbone for handling incidents. You will ensure the right people and information are in the room to prevent gaps and miscommunication during critical events.

You will build the incident response program, act as on-call commander, manage communications, and collaborate with engineering, legal, security, and GTM to improve resilience and incident handling across the organization.