Incident Response Manager - Product & Engineering

Anthropic; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Anthropic in the United States is seeking an Incident Response Manager to become the operational backbone for handling incidents. You’ll ensure the right people are engaged, information flows, and nothing falls through the cracks in high-stakes situations.

You’ll write runbooks and lead responses when playbooks don’t exist. Collaborating with engineering, product, security, legal, and leadership, you’ll drive timely remediation while upholding safety, transparency, and accountability throughout

Qualifications

• Minimum 5+ years in incident management.
• Built or significantly shaped an incident response program.
• Ability to lead under pressure and own decisions.
• Comfort with undefined processes and rapid change.
• Proven cross-functional collaboration with engineering, security, legal, and leadership.
• Experience conducting blameless incident reviews.

Responsibilities

• Build the incident response function, defining processes, tooling, and standards.
• Act as on-call incident commander during incidents of varying severity.
• Coordinate with stakeholders to bring order to fast-moving incidents.
• Own incident communications internally and externally, including status pages and customer outreach.
• Lead blameless reviews and drive remediations to prevent recurrence.
• Partner with engineering to develop scalable incident policies and escalation frameworks.
• Collaborate with product, security, legal, and go-to-market to improve detection and response.

Skills

Incident management

On-call coordination

Cross-functional collaboration

Communication during incidents

Blameless incident reviews

Policy development

Leadership under pressure

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.

The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist.

Responsibilities

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learn from incidents

You May Be a Good Fit If You

• Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
• Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
• Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
• Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
• Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
• Bring a blameless, learning-oriented mindset to incident reviews,