Incident Response Analyst I - Rapid IT Support & Triage

Flexential; Denver (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

HSA and FSA

Life and AD&D

Disability Insurance

Flexible PTO

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential is seeking a capable IT Support professional in Denver to perform initial analysis and triage for customer calls, alerts, and tickets. You will set clear expectations, document resolutions, and work with Level 2 to stay current on IT concepts.

The role emphasizes ownership, urgency, and teamwork, with ITIL alignment and a fast-paced environment where workloads must be prioritized. Local in-state eligibility is required.

Qualifications

• Operating systems knowledge demonstrated.
• ,

Responsibilities

• Provide initial analysis and triage for incoming calls, monitoring alerts, and tickets.
• Communicate clearly to set expectations for requests and incidents.
• Document resolutions and proactive status updates for customers and teams.
• Collaborate with Level 2 support to stay current on IT concepts.
• Identify improvement areas in capabilities and processes with customers and teammates.
• Resolve requests and incidents with urgency and ownership.
• Align to ITIL best practices.
• Prioritize workloads in a high-paced environment.
• Coordinate with vendors to create resolutions.

Skills

OS knowledge

Organization skills

Troubleshooting

Communication skills

Ability to work in fast-paced env

Curiosity / learning mindset

Education

Associate degree or equivalent

1-3 years system administration experience

2-3 years customer service experience

Tools

CMD

Telnet

SSH

Git

SCP

PowerShell

Bash

VBScript

Remote Desktop

FTP

Microsoft Server Technologies

VMware

Linux/*nix

Fortigate

Cisco ASA

Job description

Flexential is seeking a capable IT Support professional in Denver to perform initial analysis and triage for customer calls, alerts, and tickets. You will set clear expectations, document resolutions, and work with Level 2 to stay current on IT concepts.

The role emphasizes ownership, urgency, and teamwork, with ITIL alignment and a fast-paced environment where workloads must be prioritized. Local in-state eligibility is required.