Senior Service Desk Analyst – Remote IT Support (Colorado)

State of Colorado; Colorado; On-site; USD 68,000 - 98,000; Full time

Job summary

State of Colorado is seeking a Senior Service Desk Analyst to deliver Tier I and II support for a broad range of applications, devices, and services. You will diagnose issues, escalate when needed, and contribute to training and knowledge sharing across teams.

The role supports both desktop and mobile platforms and requires a strong customer-service mindset. The position emphasizes collaboration with SMEs and leads, with responsibilities spanning incident management, software installation, and

Qualifications

• Five years of professional experience in a service desk role.
• Experience supporting enterprise IT applications and hardware.
• Ability to perform Tier I and II support and escalation when needed.
• Experience supporting desktop and mobile platforms.

Responsibilities

• Operate the Incident Management System daily.
• Provide Tier I and II support for applications, administration, and hardware.
• Route and escalate tickets appropriately.
• Install and support specified software.
• Train peers and stakeholders.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

A+ Certification

HDI Certification

ITIL Certification

Tools

Active Directory

Google applications

Job description

State of Colorado is seeking a Senior Service Desk Analyst to deliver Tier I and II support for a broad range of applications, devices, and services. You will diagnose issues, escalate when needed, and contribute to training and knowledge sharing across teams.

The role supports both desktop and mobile platforms and requires a strong customer-service mindset. The position emphasizes collaboration with SMEs and leads, with responsibilities spanning incident management, software installation, and