Senior Production & Incident Response Specialist

Experis Technology Group; Chandler (AZ); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup in Chandler, AZ is hiring a Production / Technical Support III to manage enterprise production incidents and restoration activities. You will coordinate across technical teams, perform triage, monitor telemetry, and deliver structured updates to stakeholders.

The role emphasizes strong communication, operational discipline, and curiosity to align with the organization’s production services. On-site in Chandler, the position supports enterprise operations.

Qualifications

• 4-5+ years in technology operations or related technical environments.
• Working knowledge of ITSM principles and incident lifecycle processes.
• Ability to coordinate multiple technical teams during active production events.
• Strong written and verbal communication for incident updates.

Responsibilities

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, severity, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

Skills

Incident management

ITSM

Coordination

Incident triage

Communication

Cross-functional collaboration

Job description

ManpowerGroup in Chandler, AZ is hiring a Production / Technical Support III to manage enterprise production incidents and restoration activities. You will coordinate across technical teams, perform triage, monitor telemetry, and deliver structured updates to stakeholders.

The role emphasizes strong communication, operational discipline, and curiosity to align with the organization’s production services. On-site in Chandler, the position supports enterprise operations.