Senior Incident & Problem Manager

AYR Global IT Solutions Inc; Hamilton (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A national staffing firm is looking for an experienced Incident Manager to lead project teams and resolve operational issues. In this pivotal role, you will interface with customers, manage technical projects, and ensure the delivery of high-quality solutions. The ideal candidate should have over 5 years of experience in incident management, a bachelor's degree, and relevant certifications. This position is based in Hamilton, OH, and may involve flexible work hours.

Qualifications

• 5+ years of experience in Incident Management or equivalent.
• In-depth experience with managed services solutions and vendor equipment.
• Ability to work independently and lead project teams.

Responsibilities

• Lead project teams and troubleshoot operations issues.
• Serve as intermediary between design and service assurance teams.
• Implement customer solutions and manage technical projects.

Skills

Technical leadership

Project management

Troubleshooting

Customer interface

Education

Bachelor’s Degree or Equivalent

CCNP, CCDP, JNCIP (preferred)

Job description

A national staffing firm is looking for an experienced Incident Manager to lead project teams and resolve operational issues. In this pivotal role, you will interface with customers, manage technical projects, and ensure the delivery of high-quality solutions. The ideal candidate should have over 5 years of experience in incident management, a bachelor's degree, and relevant certifications. This position is based in Hamilton, OH, and may involve flexible work hours.