Incident Command Lead: AI-Driven Resilience

Forward; Town of Texas, Northern (WI, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Forward is seeking an Incident Management Lead to build an AI-assisted layer that detects issues before they become incidents and coordinates cross-functional response when they occur.

You will own the governance between reactive resolution and proactive prevention, delivering rapid detection, clear communication, and thorough post-incident learning across Engineering, GTM, Support, and Operations.

Qualifications

• 4+ years in incident management or engineering operations.
• Experience coordinating cross-functional incident response.
• Hands-on with modern incident management platforms (e.g., PagerDuty, Incident.io, FireHydrant).

Responsibilities

• Design and operate proactive monitoring and alerting infrastructure.
• Coordinate incident response across Engineering, Support, GTM and Operations.
• Own post-incident reviews and track remediation.
• Maintain AI-assisted incident workflows and runbooks.

Skills

Incident management

Site reliability

Technical program management

Engineering operations

SRE collaboration

Tools

PagerDuty

Incident.io

FireHydrant

Rootly

Job description

Forward is seeking an Incident Management Lead to build an AI-assisted layer that detects issues before they become incidents and coordinates cross-functional response when they occur.

You will own the governance between reactive resolution and proactive prevention, delivering rapid detection, clear communication, and thorough post-incident learning across Engineering, GTM, Support, and Operations.