Production AI Solutions Lead – Incident & Operations

AXIS Capital; New York (NY); Presencial; USD 175.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Base salary NY

Exempt under FLSA

Descripción de la vacante

AXIS Capital seeks an organized, technically strong AI Solutions Support Lead to own production AI solutions and coordinate cross-functional teams. You will manage incidents, monitor performance, and drive continuous improvements, aligning governance and business value.

The role requires leading a mix of internal staff and partner engineers, with occasional after-hours work to support critical deployments and incident responses in New York.

Formación

• Experience supporting or maintaining production AI, ML, analytics, or data-driven solutions.
• Understand AI lifecycles: deployment, monitoring, maintenance, and enhancement.
• Ability to lead technical teams and coordinate partners and stakeholders.
• Strong incident management, problem-solving, and service delivery skills.

Responsabilidades

• Own production AI solutions and maintain ownership after handover from delivery teams.
• Coordinate incident response, triage, and post-incident reviews with partners.
• Manage defect remediation and code fixes across internal and partner teams.
• Monitor performance, drift, fairness, cost, and value realization of AI services.
• Drive continuous improvement and manage enhancement backlogs for production AI.

Conocimientos

Production AI

Incident management

Team leadership

Stakeholder management

Cloud environments

Agile

DevOps

Governance

Herramientas

Azure AI

Databricks

Copilot Studio

Azure OpenAI

Foundry

Descripción del empleo

AXIS Capital seeks an organized, technically strong AI Solutions Support Lead to own production AI solutions and coordinate cross-functional teams. You will manage incidents, monitor performance, and drive continuous improvements, aligning governance and business value.

The role requires leading a mix of internal staff and partner engineers, with occasional after-hours work to support critical deployments and incident responses in New York.