Account Solutions Specialist- HiFi Collections

Regions Bank; Salt Lake City (UT); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions is seeking an Account Solutions Specialist to handle inbound and outbound calls, resolving early delinquency statuses on customer accounts as part of our early-stage collections approach.

The role emphasizes customer service, policy adherence, and proficiency with Excel and Word, with a strong emphasis on accuracy and compliance in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of collections, customer service, call center, banking or related work.
• Onsite training for the first 90 days with a possible hybrid schedule afterward.
• Proximity to Salt Lake City, UT is preferred.

Responsibilities

• Call customers about early delinquency statuses.
• Work with customers to resolve delinquency while minimizing losses.
• Implement repayment plans and collect delinquent payments.
• Ensure files and paperwork are complete and compliant.
• Support risk management and process improvements; follow regulations.
• May contact outside parties to collect or clarify documentation.

Skills

Policy compliance

Regulatory knowledge

Fast-paced environment

Consumer products basics

Collections basics

Detail oriented

MS Excel

MS Word

Communication skills

Customer service skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career— a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typicaly, this role works early-stage collections.

Primary Responsibilities

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• One (1) year of collections, customer service, call center, banking or related work experience

Preferences

• Collections or outside agency experience
• Financial services experience

Skills and Competencies

• Ability to follow policies and procedures
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Basic knowledge of consumer products
• Basic knowledge of regulatory items that apply to collections
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong communication skills
• Strong customer service skills
• Strong organization skills

Strongly Preferred Skills

• Collections or Delinquency Resolution Experience
• Customer Service & Call Center Experience
• Payment Negotiation and Repayment Plan Experience
• Strong Verbal Communication Skills
• Ability to Work in a Fast-Paced, Metrics-Driven Environment

Ideal Backgrounds

Contact Center, Collections, Retail Banking, Financial Services Customer Support

This position requires full-time onsite attendance for the first 90 days to ensure comprehensive training and knowledge transfer. After the initial training period, team members become eligible for a hybrid work schedule based on business needs and performance expectations.

Proximity to Salt Lake City, UT required.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

• Minimum: $37,750.00 USD
• Median: $44,940.00 USD

Incentive Pay Plans

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Salt Lake City UT LOB

Location

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.