Service Advisor - Incentives & Benefits, Customer-Focused

Friendship Automotive; Forest City (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Friendship Automotive in Forest City, NC is seeking a Service Advisor for our FRIENDSHIP CHEVY/GMC dealership. You will greet customers, document issues, and guide them through the service process.

Responsibilities include detailing vehicle concerns, preparing estimates, and updating customers as work progresses. We offer incentives, comprehensive benefits, and growth opportunities within an award-winning automotive group.

Qualifications

• Strong focus on delivering excellent customer service.
• Excellent written and verbal communication.
• Ability to work well in a process-driven environment.
• Desire to work in a fast-paced role.
• Attention to detail and organizational skills.
• Professional, well-groomed appearance.

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication skills

Process-driven

Fast-paced environment

Detail & organization

Professional appearance

Job description

Friendship Automotive in Forest City, NC is seeking a Service Advisor for our FRIENDSHIP CHEVY/GMC dealership. You will greet customers, document issues, and guide them through the service process.

Responsibilities include detailing vehicle concerns, preparing estimates, and updating customers as work progresses. We offer incentives, comprehensive benefits, and growth opportunities within an award-winning automotive group.