Inbound Support & Upsell Specialist

Grayba; Nashville (TN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Educational Reimbursement

Job summary

Graybar seeks a Customer Service Representative in Nashville to be a key contact for customers, entering orders and handling requests with timely, courteous support. You will respond to inquiries by phone and email, coordinate order status, pricing, and billing while aiming for top-notch service.

The role emphasizes clear communication, problem solving, and the ability to sell Graybar goods on inbound calls.

Qualifications

• Strong communication skills.
• A passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing and claims.

Skills

Communication skills

Customer service

Enthusiasm and tact

Experience handling customers

Education

High School

Two-year degree

Four-year degree

Job description

Graybar seeks a Customer Service Representative in Nashville to be a key contact for customers, entering orders and handling requests with timely, courteous support. You will respond to inquiries by phone and email, coordinate order status, pricing, and billing while aiming for top-notch service.

The role emphasizes clear communication, problem solving, and the ability to sell Graybar goods on inbound calls.