Inbound Sales & Customer Support Specialist

Grayba; Indianapolis (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee stock ownership plan

Health/dental/vision benefits

401(k) with company match

Paid vacation & sick days

Paid holidays

Job summary

Graybar in Indianapolis is seeking a Customer Service Representative to serve as a key contact for customers, entering orders and handling requests to ensure total satisfaction. You will interact with customers regularly, providing timely, professional support and building strong relationships.

The role emphasizes strong communication, product selection guidance, and coordination of service requests such as pricing, expediting, billing and credits.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Handle inbound and outbound customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Enter orders and process requests accurately and efficiently.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Customer service

Communication

Sales

Order entry

Product knowledge

Education

High School

Associate or Bachelor’s degree preferred

Job description

Graybar in Indianapolis is seeking a Customer Service Representative to serve as a key contact for customers, entering orders and handling requests to ensure total satisfaction. You will interact with customers regularly, providing timely, professional support and building strong relationships.

The role emphasizes strong communication, product selection guidance, and coordination of service requests such as pricing, expediting, billing and credits.