Customer Care & Sales Specialist

Graybar Electric Company, Inc.; Nashville (TN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision, and Rx

Life Insurance coverage

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Volunteer time off

Educational Reimbursement

Job summary

Graybar Electric Company, Inc. in Nashville, TN is seeking a Customer Service Representative to be a key contact for customers, entering orders and handling requests with professionalism and courtesy.

You will respond to inquiries, assist with product selection, coordinate order maintenance, pricing, billing and claims, and contribute to a high-quality customer experience on a daily basis.

Qualifications

• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills

Strong communication skills

Passion for customer service

Ability to handle diverse customerSitu

Education

High School education

Associate's or Bachelor's degree preferred

Job description

Graybar Electric Company, Inc. in Nashville, TN is seeking a Customer Service Representative to be a key contact for customers, entering orders and handling requests with professionalism and courtesy.

You will respond to inquiries, assist with product selection, coordinate order maintenance, pricing, billing and claims, and contribute to a high-quality customer experience on a daily basis.