Inbound Support Specialist - Empathy-Driven Customer Care

INTELCIA; Egypt (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading customer service provider is seeking an inbound customer service representative to handle calls and identify customer needs. The ideal candidate will have a strong command of English and excellent communication skills. This is an entry-level position that offers the opportunity to develop within a fast-paced environment. You will contribute to maintaining the highest quality of service and meet project objectives.

Qualifications

• Experience in telemarketing is desirable, specifically with inbound calls.
• Entry level position requiring strong communication skills.

Responsibilities

• Receiving incoming calls from customers.
• Actively listen to the callers to identify their needs.
• Analyze requests and direct them accordingly.

Skills

Perfect command of English

Excellent argumentation skills

Business logic

Real sense of listening

Uncompromising empathy

Job description

A leading customer service provider is seeking an inbound customer service representative to handle calls and identify customer needs. The ideal candidate will have a strong command of English and excellent communication skills. This is an entry-level position that offers the opportunity to develop within a fast-paced environment. You will contribute to maintaining the highest quality of service and meet project objectives.