Behavioral Health Intake CSR — Empathy-Driven Support

HireTalent - Staffing & Recruiting Firm; United States; Remote; USD 22,730 - 32,373; Full time

Job summary

A staffing and recruiting firm is seeking an Intake Care Senior Representative for a remote customer service position in behavioral health support. The role involves answering inbound calls and using strong empathy and active listening to assess needs. Candidates should possess a Bachelor’s degree or equivalent experience in behavioral health. This role focuses on providing excellent service while navigating technical systems, with initial training fully remote. Competitive hourly pay is offered.

Qualifications

• Strong empathy and active listening skills (non-negotiable).
• Technical aptitude with the ability to learn multiple systems quickly.
• Excellent multitasking and organizational skills.

Responsibilities

• Answer inbound calls from members and providers related to behavioral health services.
• Use active listening and empathy to assess needs, including risk of harm.
• Triage calls and coordinate with clinical partners as needed.
• Communicate benefits and eligibility to members.
• Create and process authorizations for claims payment.

Skills

Strong empathy

Active listening

Technical aptitude

Multitasking

Organizational skills

Education

Bachelor’s degree

2+ years of behavioral or mental health experience

Job description

A staffing and recruiting firm is seeking an Intake Care Senior Representative for a remote customer service position in behavioral health support. The role involves answering inbound calls and using strong empathy and active listening to assess needs. Candidates should possess a Bachelor’s degree or equivalent experience in behavioral health. This role focuses on providing excellent service while navigating technical systems, with initial training fully remote. Competitive hourly pay is offered.