Inbound Billing Support Specialist | Paid Training & Growth

Account Control Technology; Augusta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

Account Control Technology in Augusta, GA is hiring an Onsite Call Center Representative. The role involves handling inbound billing calls, processing payments, and coordinating disconnects/reconnects in a fast-paced environment.

Training is provided with a fixed schedule during onboarding. Candidates should be prepared for shifts 7am–7pm EST, overtime when necessary, and working with multiple systems across screens.

Qualifications

• Must have great attendance.
• Proficient computer navigation and 35–40 WPM typing.
• Strong communication and customer service skills.
• Cameras must be on during training and shifts.
• Shifts vary from 7am–7pm EST; overtime may be required.
• Experience using multiple screens and systems.

Responsibilities

• Answer inbound calls regarding Billing inquiries
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Skills

Attendance

Typing speed

Communication

Camera on

Flexible shifts

Overtime ready

Multi-screen

Job description

Account Control Technology in Augusta, GA is hiring an Onsite Call Center Representative. The role involves handling inbound billing calls, processing payments, and coordinating disconnects/reconnects in a fast-paced environment.

Training is provided with a fixed schedule during onboarding. Candidates should be prepared for shifts 7am–7pm EST, overtime when necessary, and working with multiple systems across screens.