Carrier Relations & Issue Resolution Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

Total Quality Logistics is looking for a Carrier Relations Associate based in Cincinnati, OH. In this role, you will be responsible for processing carrier feedback and resolving payment issues effectively.

Successful candidates should possess strong communication skills and at least one year of experience in the transportation field. The position offers a competitive starting compensation of $18.50/hour and opportunities for advancement.

Qualifications

• At least 1 year of experience in the transportation industry preferred.
• Strong customer service and relationship‑building abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Receive, document and validate carrier feedback via phone, email, and surveys.
• Resolve payment disputes and delays by following established protocols.
• Support cross‑functional teams related to carrier feedback and relationships.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

Attention to detail

Education

College degree or enrollment in post‑secondary program

Job description

Total Quality Logistics is looking for a Carrier Relations Associate based in Cincinnati, OH. In this role, you will be responsible for processing carrier feedback and resolving payment issues effectively.

Successful candidates should possess strong communication skills and at least one year of experience in the transportation field. The position offers a competitive starting compensation of $18.50/hour and opportunities for advancement.