Freight & Shipments Customer Specialist (3rd Shift)

Total Quality Logistics; Cincinnati (OH); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Career growth potential

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Certified Great Place to Work

Job summary

Total Quality Logistics in Cincinnati, Ohio is hiring a Third-Shift Customer Service Representative to manage shipments and support sales teams. This entry-level position requires strong customer service skills and the ability to resolve shipping issues promptly.

The role offers a starting compensation of $17.50 per hour plus a shift differential of $2.50, along with numerous benefits including health coverage and 401(k) matching.

Qualifications

• Passion for delivering excellent customer service.
• Enjoy problem-solving.
• Maintain a calm, professional demeanor under pressure.
• Organized, with a high attention to detail.
• Professionally driven and career motivated.

Responsibilities

• Manage a high volume of inbound and outbound phone calls and emails.
• Help resolve shipping issues with urgency.
• Document and manage all tasks in internal systems.
• Provide updates and communicate with internal teams.

Skills

Excellent customer service

Problem-solving

Calm demeanor under pressure

Clear communication

Organizational skills

Strong work ethic

Reliability

Ability to work in fast-paced environment

Job description

Total Quality Logistics in Cincinnati, Ohio is hiring a Third-Shift Customer Service Representative to manage shipments and support sales teams. This entry-level position requires strong customer service skills and the ability to resolve shipping issues promptly.

The role offers a starting compensation of $17.50 per hour plus a shift differential of $2.50, along with numerous benefits including health coverage and 401(k) matching.