Carrier Support & Cargo Security Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) match

Tuition reimbursement

Paid training

Referral bonus

Job summary

Total Quality Logistics is seeking a Cargo Security Associate in Cincinnati, OH to support our internal Sales teams and carrier base by handling inbound calls and emails with a focus on issue resolution and customer satisfaction. You will collaborate with Sales to review and approve requests while ensuring accurate documentation in internal systems.

You will resolve carrier status issues, coordinate with insurance providers on coverage limits, and maintain thorough records of all interactions.

Qualifications

• A passion for customer service.
• Desire to contribute to TQL's growth.
• Excellent attendance history and Hall of Fame work ethic.
• Ability to own responsibilities and complete tasks.
• Strong communication skills.

Responsibilities

• Provide exceptional customer service via phone and email to carrier base and internal teams.
• Partner with Sales to process and approve requests.
• Resolve carrier status issues promptly and professionally.
• Coordinate with insurance providers to verify coverage and limits.
• Document and manage all tasks in internal systems.

Skills

Customer service

Ownership

Communication skills

Attendance

Teamwork

Job description

Total Quality Logistics is seeking a Cargo Security Associate in Cincinnati, OH to support our internal Sales teams and carrier base by handling inbound calls and emails with a focus on issue resolution and customer satisfaction. You will collaborate with Sales to review and approve requests while ensuring accurate documentation in internal systems.

You will resolve carrier status issues, coordinate with insurance providers on coverage limits, and maintain thorough records of all interactions.