Inbound Support & Sales Specialist — Remote Potential

Tiger Sanitation Inc.; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

6 paid holidays

2 weeks paid time off

Potential remote work

Employer medical/dental plan

401k with employer match

Job summary

Tiger Sanitation Inc. is seeking a Customer Service Representative to handle inbound contacts from customers and serve as the end-to-end point of contact for service, sales, billing and inquiries.

You will work under the direction of the Customer Service Supervisor in a focused, inbound-call center environment. Typical hours are Monday to Friday, 8:00am–5:30pm, with work hours potentially extending to 7:00pm.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in a call center preferred.
• Bilingual preferred.

Responsibilities

• Consults with new and current customers on Tiger Sanitation products and services.
• Maintains current customer accounts by utilizing problem solving and negotiation skills to resolve customer issues.
• Offer, quote, and close prospective customer sales.
• Coordinates service requests and changes, as needed.
• Communicates concise and accurate information to all inquiries.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Serves as the customer's advocate by solving problems with internal teams.
• Uses authorized system to gather information and update customer records.
• Performs outbound calling campaigns based on business needs.
• Other duties as assigned

Skills

Customer service

Communication skills

Problem solving

Negotiation

Multitasking

CRM software

Microsoft Office

Education

High School Diploma

Tools

CRM software

Phone systems

Data entry

Job description

Tiger Sanitation Inc. is seeking a Customer Service Representative to handle inbound contacts from customers and serve as the end-to-end point of contact for service, sales, billing and inquiries.

You will work under the direction of the Customer Service Supervisor in a focused, inbound-call center environment. Typical hours are Monday to Friday, 8:00am–5:30pm, with work hours potentially extending to 7:00pm.