Inbound Support Agent (Entry Level) – On-Site

Adecco US, Inc.; Mesa (AZ); On-site; USD 26,000 - 29,000; Full time

Job summary

Adecco US, Inc. in Mesa, AZ is hiring a Customer Service Call Center Representative. This entry-level role answers and resolves customer inquiries, providing product information and empathetic support on an on-site, full-time basis.

You will log interactions, collaborate with colleagues, and participate in ongoing training. Availability includes Sundays through Saturdays, 10:30 AM–9:00 PM, with a training window 11:30 AM–8:00 PM. Pay is $19.50 per hour.

Qualifications

• Entry-Level Customer Service Call Center Representative.
• Respond to customer inquiries and provide product information.
• Resolve issues and escalate when needed.

Responsibilities

• Answer inbound calls in a professional and courteous manner.
• Provide accurate information about products, services and policies.
• Address inquiries, concerns and complaints effectively and empathetically.
• Log customer interactions in company systems and maintain records.
• Resolve issues promptly while ensuring customer satisfaction.
• Collaborate with team members and other departments to achieve goals.
• Participate in ongoing training and development to enhance skills.
• Follow up with customers to ensure resolution and satisfaction.

Skills

Inbound calls handling

Customer service

Problem resolution

Empathy

Communication

Job description

Adecco US, Inc. in Mesa, AZ is hiring a Customer Service Call Center Representative. This entry-level role answers and resolves customer inquiries, providing product information and empathetic support on an on-site, full-time basis.

You will log interactions, collaborate with colleagues, and participate in ongoing training. Availability includes Sundays through Saturdays, 10:30 AM–9:00 PM, with a training window 11:30 AM–8:00 PM. Pay is $19.50 per hour.