Inbound Sales & Service Coordinator

The Armstrong Company; Union City (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Armstrong Company is seeking a Customer Service Coordinator to be the first point of contact for customers interested in our products and services. The role supports defined supply chains across international, commercial, residential, and military sectors.

Key duties include qualifying leads, scheduling appointments, handling inquiries, resolving issues, and using collateral to advance opportunities. The position requires excellent communication, teamwork, initiative, and the ability to

Qualifications

• High School/GED minimum required; college degree preferred.
• 2+ years in customer service or related role.
• Excellent verbal and written communication skills.
• Strong teamwork and interpersonal abilities.

Responsibilities

• Handles inbound sales lead calls and converts them into appointments or sales.
• Answers customer questions and resolves complaints or issues.
• Qualifies prospects via phone and internet to ensure leads meet criteria.
• Identifies prospect needs and sets appointments.
• Coordinates with local agency and operations staff to meet customer needs.

Skills

Communication skills

Teamwork

Customer service

Initiative

Multitasking

Detail-oriented

Presentation skills

Education

High School/GED minimum

Associate's/Bachelor's degree preferred

Job description

The Armstrong Company is seeking a Customer Service Coordinator to be the first point of contact for customers interested in our products and services. The role supports defined supply chains across international, commercial, residential, and military sectors.

Key duties include qualifying leads, scheduling appointments, handling inquiries, resolving issues, and using collateral to advance opportunities. The position requires excellent communication, teamwork, initiative, and the ability to