Customer Service Coordinator

The Armstrong Company; Union City (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Armstrong Company is seeking a Customer Service Coordinator to be the first point of contact for customers interested in our products and services. The role supports defined supply chains across international, commercial, residential, and military sectors.

Key duties include qualifying leads, scheduling appointments, handling inquiries, resolving issues, and using collateral to advance opportunities. The position requires excellent communication, teamwork, initiative, and the ability to

Qualifications

• High School/GED minimum required; college degree preferred.
• 2+ years in customer service or related role.
• Excellent verbal and written communication skills.
• Strong teamwork and interpersonal abilities.

Responsibilities

• Handles inbound sales lead calls and converts them into appointments or sales.
• Answers customer questions and resolves complaints or issues.
• Qualifies prospects via phone and internet to ensure leads meet criteria.
• Identifies prospect needs and sets appointments.
• Coordinates with local agency and operations staff to meet customer needs.

Skills

Communication skills

Teamwork

Customer service

Initiative

Multitasking

Detail-oriented

Presentation skills

Education

High School/GED minimum

Associate's/Bachelor's degree preferred

Job description

The Customer Service Coordinatorwill serve as the first point of contact for customers interested in Armstrong's products and services. The Customer Service Coordinator will deliver service through their defined supply chains, such as, internationl, commercial, residential, or military.

KEY RESPONSIBILITIES

• Handles all inbound sales lead calls and converts calls into appointments/sales.
• Answer customer questions and resolve customer complaints or issues.
• Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
• Identify prospect needs and set appointments.
• Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
• Leverage electronic and print collateral to support business opportunities.
• Leverage technology to track sales efforts.
• Supports all inbound communications and determines the best course of action based on call type/inquiry.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS

• High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
• A minimum of 2 years’ experience working in a customer service / care role.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills required.
• Highly customer service oriented.
• Ability to demonstrate initiative and to work with minimum supervision.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Hourly rate of pay: $22 to $25 (based on experience)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.