Inbound and Outbound Telesales Representative → Telesales Representative

Coulter Services; Killeen (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Coulter Services in Texas is hiring Telesales Agents to support leading brands in a dynamic CX and BPO environment, handling high-volume inbound and outbound calls to qualify leads and close sales.

The role emphasizes customer experience, effective communication, and utilization of CRM tools, with comprehensive training and ongoing skill development in customer service, sales, and digital CX solutions.

Qualifications

• Candidate must demonstrate strong communication and interpersonal skills.
• Experience handling high-volume inbound/outbound calls.
• Familiarity with contact center and CRM technologies.

Responsibilities

• Qualify leads, present solutions, and close sales to meet targets.
• Deliver excellent customer experiences through effective communication.
• Document interactions accurately using CRM tools.
• Follow KPIs and scripts to ensure consistency and quality.

Skills

Communication skills

High-volume calls

CRM proficiency

Sales mindset

Job description

Telesales Agents support leading brands in a dynamic CX and BPO environment by managing high-volume inbound and outbound calls.

Key Responsibilities

• Qualify leads, present solutions, and close sales to meet targets
• Deliver excellent customer experiences through effective communication
• Utilize advanced contact center and CRM tools to document interactions accurately
• Follow established KPIs and scripts to ensure consistency and quality

Qualifications & Skills

• Strong communication and interpersonal skills
• Ability to handle high-volume calls efficiently
• Proficiency with contact center and CRM technologies
• Results-driven mindset with a focus on meeting sales and service goals

Offers comprehensive training, coaching, and opportunities for skill development in customer service, sales, and digital CX solutions.